Be very sure that you
want to purchase your item before you place your order. Again,
once you have placed your order and made payment, there are no
cancellations accepted or refunds given. Your gown or other item
will be completed and shipped to you.
Please note that all gowns will come edge finished but not hemmed.
Important: If we contact
you regarding new measurements, we will need that request filled
as soon as possible, so we can proceed with your order.
We will do everything
possible to make sure your item gets to you on time, but we do need
your cooperation in order to achieve that goal.
Your gown will be shipped to you upon completion, after the final
payment is received and your check has cleared your bank. We ship
via US Postal Service only.
After you receive your
gown, it may need to be pressed after being folded in a box for
its trip to you. It is strongly recommended that you have your
new gown pressed only by a professional; such as a dry-cleaner,
or another professional seamstress. Normal wear and tear will
occur as you use your gown. Once Upon A Time Gowns is under no
obligation to repair or guarantee repairs to gown after it leaves
Once Upon A Time Gowns.
Please have a friend
help you with your measurements, as your gown will be made to
fit the provided measurements. We really do need your actual measurements.
We can't guarantee proper fit when your measurements are improperly
Once Upon A Time Gowns
will not be responsible for altering gowns when measurements are
incorrectly taken. It is our policy not to offer refunds on any gown,
as these are custom made garments.
Something to remember:
All clothing is constructed with something called "wearing
ease", which is the amount above the actual measurement allowed
for ease of movement by the wearer. Any garment constructed to
your exact measurement would not allow for ease of movement and
that is why your finished garment will not measure to your exact
measurement, but will include room for ease of movement for you.